Authenticity Guarantee

Last updated: 17 August 2026

At Falors, authenticity is fundamental to everything we do. We are committed to offering 100% authentic, brand-new designer goods sourced through established European luxury retail and distribution channels.

Operated by Pino Australia Pty Limited (ABN 33 605 608 580), Falors sources inventory through long-standing commercial supply relationships with European boutiques and distributors. These sourcing practices ensure that all products originate from legitimate retail channels within the European luxury market.

How We Ensure Authenticity

1. Established European Sourcing

Falors sources products through standard B2B commercial purchasing channels with established European luxury boutiques and distributors.

This sourcing approach supports traceable provenance and a compliant retail supply chain for all items offered on Falors.

2. Brand-New & Original Condition

All items sold on Falors are guaranteed to be brand-new, unused, and in original condition.

Original designer tags
Brand-provided authenticity materials, where applicable
Original packaging and dust bags when supplied by the retailer

3. Secure Fulfilment & Traceability

Orders are fulfilled from Europe and shipped using established international couriers such as DHL or UPS.

Tracking details are provided for every shipment, allowing customers to monitor delivery progress throughout transit.

4. Pre-Dispatch Verification

Before an order leaves our European facility, each item is checked to confirm:

Original tags, serial numbers, and brand authenticity materials are present and intact
Correct style, colour, and size against your order
Original condition, with no visible damage or defects
Complete original packaging as supplied

Our Guarantee

If any item you purchase from Falors is found not to be authentic, we will refund you in full — including all shipping costs — and you keep or return the item at our discretion and expense.

To make a claim:

Contact sales@falors.com within 30 days of delivery with your order number and clear photographs of the item, its tags, and its serial or style code.
We will respond within 2 business days. Where a claim requires further review, we may ask for an assessment from an independent authentication service or a brand boutique — at our cost.
Confirmed claims are refunded in full to your original payment method within 10 business days.

This guarantee is in addition to your rights under the Australian Consumer Law and any consumer protection laws applicable in your country of delivery.

Our Retail Positioning

Falors operates as an independent luxury fashion retailer.

Falors sources exclusively from established European distributors and boutiques
Falors offers an extensive range of authentic designer goods across more than 600 brands
Falors guarantees the provenance of every item sold
Falors is not a brand owner or manufacturer
Falors is not an exclusive distributor
Falors does not claim official representation, endorsement, or authorisation from any luxury brand

Falors is not affiliated with, endorsed by, or authorised by the brands listed unless explicitly stated. All trademarks and brand names are the property of their respective owners and are used solely for identification purposes.

Shop with Confidence

Authenticity Commitment

Every product sold on Falors is authentic, brand-new, and sourced through legitimate European retail channels.

Secure Global Logistics

All shipments are handled by established international carriers and processed in compliance with applicable customs and import regulations.

Australian Business Oversight

Falors is operated by an Australian-registered company (Pino Australia Pty Limited) and complies with applicable Australian consumer protection laws.

Dedicated Support

If you have any questions regarding product authenticity or sourcing, our customer support team is available to assist.

Luxury should be effortless—and so should trust.
Every Falors order is backed by our authenticity guarantee.

For authenticity-related enquiries, please contact: sales@falors.com

Pino Australia Pty Limited — ABN 33 605 608 580, trading as FALORS.COM.