Terms of service
Terms of Service
Last updated: 17 August 2026
Overview
This website is operated by Pino Australia Pty Limited (ABN 33 605 608 580), trading as FALORS.COM. Throughout the site, the terms "we", "us", and "our" refer to Pino Australia Pty Limited. Falors offers this website, including all information, tools, and services available from it, to you — the user — conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all of these Terms, you may not access the website or use any services.
Any new features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the website after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your access to the Service.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmission over various networks, and changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
The headings in this agreement are for convenience only and do not limit or otherwise affect these Terms.
Section 3 — Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
Nothing in this section limits your rights under the Australian Consumer Law or any consumer protection law applicable in your country of delivery.
Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. This does not affect orders already accepted and paid for.
Section 5 — Products and Services
Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only in accordance with our Returns & Refunds Policy.
We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your device's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products we offer. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited.
Section 6 — Billing and Account Information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, the same payment card, or the same billing or shipping address. If we change or cancel an order, we will attempt to notify you using the contact details provided at the time of purchase, and we will refund you in full.
We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information, and to promptly update your account details so that we can complete your transactions and contact you as needed.
Section 7 — Optional Tools
We may provide access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available", without warranties, representations, or conditions of any kind. We have no liability arising from your use of optional third-party tools, and your use of them is at your own risk and discretion.
Section 8 — Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any third-party materials or websites.
Please review third-party policies carefully before engaging in any transaction with them. Complaints or questions regarding third-party products should be directed to that third party.
Section 9 — User Comments and Submissions
If you send us creative ideas, suggestions, proposals, or other materials (collectively, "comments"), whether at our request or otherwise, you agree that we may edit, copy, publish, distribute, translate, and otherwise use them in any medium without restriction. We are under no obligation to keep comments confidential, to pay compensation for them, or to respond to them.
We may, but are not obliged to, monitor, edit, or remove content that we consider unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, will not contain unlawful, abusive, or obscene material, and will not contain any virus or malware. You may not use a false email address or misrepresent your identity. You are solely responsible for any comments you make.
Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 — Errors and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information, or cancel orders, if any information is inaccurate — including after you have submitted your order.
Where we cancel an order for this reason, we will notify you and refund you in full. We undertake no obligation to update information except as required by law.
Section 12 — Prohibited Uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules, laws, or local ordinances; to infringe our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, intimidate, or discriminate; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.
Section 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from using the Service will be accurate or reliable.
Except as expressly stated by us, the Service and all products delivered through it are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind.
To the extent permitted by law, Pino Australia Pty Limited, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased through it.
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot be excluded or limited. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to replacing the goods, supplying equivalent goods, repairing the goods, or refunding the price paid.
Section 14 — Indemnification
You agree to indemnify, defend, and hold harmless Pino Australia Pty Limited and its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Section 15 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed. This does not affect the validity and enforceability of the remaining provisions.
Section 16 — Termination
The obligations and liabilities incurred by the parties prior to the termination date survive termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our services, or by ceasing to use our site.
If we consider that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services.
Section 17 — Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 18 — Governing Law
These Terms and any separate agreements under which we provide you services are governed by and construed in accordance with the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
Where you purchase as a consumer in another country, this does not deprive you of the protection of any mandatory consumer protection laws of your country of residence.
Section 19 — Changes to These Terms
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of them by posting updates to our website. It is your responsibility to check periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
Section 20 — Contact Information
Questions about these Terms should be sent to sales@falors.com.
- Company: Pino Australia Pty Limited, trading as FALORS.COM
- ABN: 33 605 608 580
- Address: Level 27, 101 Collins Street, Melbourne VIC 3000, Australia
- Email: sales@falors.com
- WhatsApp Business: +61 468 377 722
- Operating Hours: Mon–Fri, 9:00 AM – 5:30 PM (AEST)