FAQ

Choose your item and size, add it to your cart, and complete checkout. You will receive an order confirmation by email immediately. If you don't see it, check your spam folder before contacting us.

Yes, within1 hourof placing it, provided it has not yet been dispatched. Email us straight away with your order number and we will refund you in full. After that window, all sales are final.

Not once the order has been placed. If you contact us within the 1-hour cancellation window we can cancel and refund, and you are welcome to place a new order.

Contact us immediately. If the order has not yet been dispatched we will usually be able to update it. Once it has shipped, the address cannot be changed.

Our inventory reflects live availability at our European partners, but occasionally an item sells elsewhere at the same moment. If that happens we will contact you within 1 business day and refund you in full.

No, one payment method per order.

We are happy to answer questions and reserve items on either channel, but all orders must be completed through our website so that your payment is processed securely and your order is properly tracked.

Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay, and Google Pay. Additional local methods may appear at checkout depending on your delivery country.

Yes. All transactions are encrypted and processed by PCI-DSS compliant payment providers.We never store your full card number.

Prices are shown in the currency of your delivery country where available, and you are charged in that same currency. If your card is issued in a different currency, your bank may apply its own conversion rate.

The most common reasons are a billing address that doesn't match your card, insufficient funds, or your bank blocking an international transaction. Check these first, then try another method or contact your bank. We never see the reason for a decline.

At the time you place the order.

All orders are dispatched from our distribution centres in Europe.

Australia, New Zealand, the United States, Japan, South Korea, Singapore, Hong Kong SAR, Macao SAR, and Switzerland. If your country isn't listed, contact us — we may be able to arrange delivery.

It depends on your destination and order value, and the exact amount is
always shown at checkout before you pay.

Australia — A$36, free over A$950
New Zealand — NZ$40, free over NZ$1,000
United States — US$26, free over US$650
Singapore — S$33, free over S$800
Hong Kong SAR — HK$200, free over HK$5,000
Macao SAR — MOP210, free over MOP5,000
Japan — ¥3,800, free over ¥100,000
South Korea — ₩35,000, free over ₩900,000
Switzerland — CHF20, free over CHF500

Orders are dispatched within 72 hours of purchase.
Total estimated delivery:
Switzerland 3–5 business days
United States 4–8
Hong Kong, Macao, Singapore, Japan, South Korea 4–8
Australia and New Zealand 6–11.
Customs clearance can add time, which is outside our control.

DHL or UPS, depending on destination. Both are fully tracked.

You will receive an email with your tracking number once your order ships. Allow up to 48 hours for the carrier's system to show movement — a number that shows nothing yet usually just means the parcel hasn't been scanned into the network.

Luxury shipments often require a signature. We recommend an address where someone can receive the parcel during business hours.

No. We also cannot deliver to APO or FPO addresses.

This is usually customs processing, which can pause tracking for a few days. If there's no movement for more than 5 business days, contact us and we will chase the carrier.

Contact us with your order number. Delays are most often customs-related, and we will find out where your parcel is and what is holding it.

No. All orders are shipped Delivered Duty Paid (DDP) — applicable import duties and taxes are already included in the price you pay at checkout. You will not be asked for anything further on delivery.

Yes, for all nine destinations we deliver to.

Australian orders of A$1,000 or more require a formal import declaration. We handle this for you and the associated charges are already in your checkout total. It may add a day or two to clearance.

No. Because every order is sourced to your specification and dispatched from Europe, we are unable to accept change-of-mind returns — including if a size or colour isn't what you expected. All sales are final. This is why we encourage you to ask us for measurements and photographs before ordering.

No.

Contact us within7 daysof delivery with your order number and clear photographs. We cover all return shipping and refund you in full including any shipping charge, or send a replacement if you prefer and stock allows.

Same — contact us within 7 days. We arrange collection at our cost and either send the correct item or refund you in full. Our error never costs you anything.

Email us within30 daysof delivery with photographs of the item, its tags, and its serial or style code. If further review is needed we pay for an independent assessment. If an item is confirmed not authentic, you receive a full refund including all shipping. See ourAuthenticity Guarantee.

Yes. Korean law gives you 7 days from receipt to withdraw from your purchase. Return shipping is your responsibility, and the item must be unused and complete with all original tags and packaging.

Approved refunds are processed within 10 business days of the item being received and inspected, back to your original payment method. Your bank may take a few days more to show it.

For faulty, incorrect, or non-authentic items, you are refunded everything you paid.

Yes — 100% authentic and brand-new, sourced through established European boutiques and distributors, with original tags and packaging.

No. FALORS.COM is an independent luxury retailer. We are not affiliated with, endorsed by, or authorised by any brand unless explicitly stated. We source through legitimate European wholesale and retail channels, which is how we are able to offer the range and pricing that we do.

All items are brand-new and unworn.

We buy through European distribution channels, and European wholesale pricing differs from a brand's local retail pricing in your country. Prices also move with season and availability.

Yes, where the supplier provides them. Original tags are always attached.

Not at this stage, but every order is carefully packed for presentation.

Contact us — we can often source it. Our range changes frequently, and many items are available even when not showing on site.

Start with our Size Guide for international conversions. Because sizing varies between brands, we recommend comparing against a similar garment you already own. If the manufacturer's measurements for an item are available to us, we are happy to pass them on — message us before ordering.

We are not able to recommend a size. Sizing varies between brands and between styles from the same brand, and only you know how you prefer a garment to fit. We can share the manufacturer's stated measurements where we have them, but the choice of size is yours.

Product images are supplied by the brand or distributor and show the item as listed. We are not able to provide additional or bespoke photographs.

No, you can check out as a guest. An account simply makes it easier to track orders and reorder.

See our Privacy Policy. In short: we use it to process your order, provide support, and — only with your consent — send marketing.

Use the unsubscribe link in any email, reply STOP to any text message, or email us and we will remove you.

Emailinfo@falors.comand we will confirm once it is done, within 30 days at the latest.