Authenticity Guarantee

At Falors, authenticity is fundamental to everything we do. We are committed to offering 100% authentic, brand-new designer goods sourced through established European luxury retail and distribution channels.

Operated by Pino Australia Pty Limited (ABN 33 605 608 580), Falors sources inventory through long-standing commercial supply relationships with reputable European boutiques and distributors. These sourcing practices ensure that all products originate from legitimate retail channels within the European luxury market.

How We Ensure Authenticity

1. Established European Sourcing

Falors sources products through standard B2B commercial purchasing channels with established European luxury boutiques and distributors.

This sourcing approach supports traceable provenance and a compliant retail supply chain for all items offered on Falors.

2. Brand-New & Original Condition

All items sold on Falors are guaranteed to be brand-new, unused, and in original condition.

Original designer tags
Brand-provided authenticity materials, where applicable
Original packaging and dust bags when supplied by the retailer

3. Secure Fulfillment & Traceability

Orders are fulfilled from Europe and shipped using established international couriers such as DHL or UPS.

Tracking details are provided for every shipment, allowing customers to monitor delivery progress throughout transit.

4. Standard Quality Review

Prior to dispatch, items are subject to a standard review process to confirm:

Correct style and size
Original condition
No visible damage or defects

Our Retail Positioning

Falors operates as an independent luxury fashion retailer.

Falors sources exclusively from reputable European distributors and boutiques
Falors offers a curated selection of authentic designer goods
Falors guarantees the provenance of every item sold
Falors is not a brand owner or manufacturer
Falors is not an exclusive distributor
Falors does not claim official representation, endorsement, or authorization from any luxury brand

Falors is not affiliated with, endorsed by, or authorized by the brands listed unless explicitly stated. All trademarks and brand names are the property of their respective owners and are used solely for identification purposes.

Shop with Confidence

Authenticity Commitment

Every product sold on Falors is authentic, brand-new, and responsibly sourced through reputable European retail channels.

Secure Global Logistics

All shipments are handled by established international carriers and processed in compliance with applicable customs and import regulations.

Australian Business Oversight

Falors is operated by an Australian-registered company (Pino Australia Pty Limited) and complies with applicable Australian consumer protection laws.

Dedicated Support

If you have any questions regarding product authenticity or sourcing, our customer support team is available to assist.

Luxury should be effortless—and so should trust.
At Falors, authenticity is ensured through responsible sourcing.

For authenticity-related enquiries, please contact: sales@falors.com