FAQ

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, UnionPay, JCB Card. and other secure payment options.

Yes, all transactions are encrypted and securely processed through trusted payment gateways.

Duties and VAT are included for US, EU, and Australia. For other regions, orders are shipped Delivered Duties Unpaid (DDU), meaning additional customs fees may apply upon delivery.

If your payment was declined, please check:

• That your billing details match your payment method.
• That your card has sufficient funds and is enabled for international transactions.
• If the issue persists, try an alternative payment method or contact your bank.

At this time, we only accept one payment method per order.

Once an order is placed, modifications or cancellations are not guaranteed. Please contact our support team as soon as possible for assistance.

Yes — taxes, duties, and VAT are all included in the price.

While we strive to deliver on time, delays may occur due to customs or high demand. If your order is significantly delayed, please contact our support team.

Once your order is dispatched, you’ll receive a tracking link via email to monitor its journey.

At Falors, we strive to keep our inventory updated in real time. However, on rare occasions, an item may be sold out before our system reflects the change. This can happen due to high demand or slight delays in warehouse updates.

If an item you ordered is no longer available, we will contact you as soon as possible to inform you of the situation. In such cases, we will promptly arrange a full refund to your original payment method.

We appreciate your understanding and remain committed to providing you with the best luxury shopping experience.

es, we offer complimentary shipping on orders over €500.

For more details, please refer to our full Shipping Policy.

Orders are typically dispatched within 1-2 business days after payment confirmation. During peak seasons or special promotions, processing times may be slightly longer.

For more details, please refer to our full Shipping Policy.

 Delivery times vary depending on your location. Estimated delivery timeframes are:
US & Canada: 5-10 business days
EU & UK: 2-5 business days
Australia & Asia: 2-5 business days
Rest of the World: 5-10 business days

For more details, please refer to our full Shipping Policy.

Yes! Once your order is shipped, you will receive a tracking link via email to monitor its journey.

For more details, please refer to our full Shipping Policy.

We accept returns only for defective or incorrect items.

Returns for other reasons (such as change of mind or wrong size) are currently not accepted.

Simply submit a return request through your account or contact our customer support team. Once approved, you’ll receive return instructions.

Return shipping is free of charge for approved returns of defective or incorrect items.

For more details, please refer to our full Return Policy.

We currently do not offer exchanges.

Yes! All products on Falors are 100% authentic and sourced from verified luxury brand suppliers across Europe.

If an item is out of stock, we recommend signing up for restock notifications or contacting our team for availability updates.

At this time, we do not offer gift wrapping services. However, all orders are carefully packaged to ensure a premium unboxing experience.

💬 If you receive a defective or incorrect item, please contact our customer support team within 48 hours of delivery. Provide clear photos, and we will assist you with a resolution as soon as possible.