FAQ
Payment
What payment methods do you accept?
We acceptVisa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, UnionPay, JCB Card.and other secure payment options.
Is my payment information secure?
Yes, all transactions areencrypted and securely processedthrough trusted payment gateways.
Are taxes and duties included in the price?
Duties and VAT are included forUS, EU, and Australia. For other regions, orders are shippedDelivered Duties Unpaid (DDU), meaning additional customs fees may apply upon delivery.
Why was my payment declined?
If your payment was declined, please check:
- That your billing details match your payment method.
- That your card has sufficient funds and is enabled for international transactions.
- If the issue persists, try an alternative payment method or contact your bank.
Do you accept multiple payment methods in one order?
At this time, we only acceptone payment method per order.
Orders
Can I modify or cancel my order after placing it?
Once an order is placed, modifications or cancellations are not guaranteed. Please contact our support team as soon as possible for assistance.
What happens if my order is delayed?
While we strive to deliver on time, delays may occur due to customs or high demand. If your order is significantly delayed, please contact our support team.
How can I track my order?
Once your order isdispatched, you’ll receive atracking link via emailto monitor its journey.
What Happens If an Item Is Sold Out?
At Falors, we strive to keep our inventory updated in real time. However, on rare occasions, an item may be sold out before our system reflects the change. This can happen due to high demand or slight delays in warehouse updates.
If an item you ordered is no longer available, we will contact you as soon as possible to inform you of the situation. In such cases, we will promptly arrange a full refund to your original payment method.
We appreciate your understanding and remain committed to providing you with the best luxury shopping experience.
Shipping
Do you offer free shipping?
Yes, we offer complimentary shipping on orders over €500.
For more details, please refer to our full Shipping Policy.
When will my order be dispatched?
Orders are typically dispatched within 1-2 business days after payment confirmation. During peak seasons or special promotions, processing times may be slightly longer.
For more details, please refer to our full Shipping Policy.
How long does shipping take?
Delivery times vary depending on your location. Estimated delivery timeframes are:
US & Canada: 5-10 business days
EU & UK: 2-5 business days
Australia & Asia: 2-5 business days
Rest of the World: 5-10 business days
For more details, please refer to our full Shipping Policy.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking link via email to monitor its journey.
For more details, please refer to our full Shipping Policy.
Product
Are all products authentic?
Yes! All products on Falors are100% authenticand sourced from verified luxury brand suppliers across Europe.
What if the item I want is out of stock?
If an item is out of stock, we recommend signing up for restock notifications or contacting our team for availability updates.
Do you offer gift wrapping?
At this time, we do not offer gift wrapping services. However, all orders are carefully packaged to ensure a premium unboxing experience.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team within48 hoursof delivery. Provide clear photos, and we will assist you with a resolution as soon as possible.