FAQ

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, UnionPay, JCB Card.and other secure payment options.

Yes, all transactions are encrypted and securely processed through trusted payment gateways.

Yes.

We ship on a DDP (Delivered Duty Paid) basis. All applicable import duties and taxes are included in the final price you see at checkout. You will not be charged any additional fees upon delivery.

If your payment was declined, please check:

• That your billing details match your payment method.
• That your card has sufficient funds and is enabled for international transactions.
• If the issue persists, try an alternative payment method or contact your bank.

At this time, we only accept one payment method per order.

Once an order is placed, modifications or cancellations are not guaranteed. Please contact our support team as soon as possible for assistance.

While we strive to deliver on time, delays may occur due to customs or high demand. If your order is significantly delayed, please contact our support team.

Once your order is dispatched, you’ll receive a tracking link via email to monitor its journey.

At Falors, we strive to keep our inventory updated in real time. However, on rare occasions, an item may be sold out before our system reflects the change. This can happen due to high demand or slight delays in warehouse updates.

If an item you ordered is no longer available, we will contact you as soon as possible to inform you of the situation. In such cases, we will promptly arrange a full refund to your original payment method.

We appreciate your understanding and remain committed to providing you with the best luxury shopping experience.

Yes, we offer complimentary shipping on orders over A$800.

For more details, please refer to our full Shipping Policy.

Orders are typically dispatched within 1-3 business days after payment confirmation. During peak seasons or special promotions, processing times may be slightly longer.

For more details, please refer to our full Shipping Policy.

Delivery times vary depending on your location. Estimated delivery timeframes are:
Australia: 4-7 business days

For more details, please refer to our full Shipping Policy.

Yes! Once your order is shipped, you will receive a tracking link via email to monitor its journey.

For more details, please refer to our full Shipping Policy.

We accept returns within 14 days of delivery. Items must be unworn, unused, and returned with all original security tags and packaging intact.

For change-of-mind returns, original shipping fees are non-refundable, and return shipping fees may apply. All returns are subject to inspection before a refund is issued.

To initiate a return, please email us at sales@falors.com within 14 days of delivery, including your order number and the item(s) you wish to return.

Our team will review your request and, if approved, provide further instructions along with a prepaid DHL/UPS return label.

Yes! All products on Falors are 100% authentic and sourced from verified luxury brand suppliers across Europe.

If an item is out of stock, we recommend signing up for restock notifications or contacting our team for availability updates.

At this time, we do not offer gift wrapping services. However, all orders are carefully packaged to ensure a premium unboxing experience.

If you receive a defective or incorrect item, please contact our customer support team within 48 hoursof delivery. Provide clear photos, and we will assist you with a resolution as soon as possible.