Shipping policy
Shipping Policy
Last updated: 1 October 2026
Each order is governed by the version of this policy in effect at the time of purchase. Orders placed before 1 October 2026, including orders shipped to the United States, are covered by the previous version, available on request.
At Falors, we are committed to a transparent and premium shopping experience. We partner with DHL and UPS to deliver European luxury directly to your door.
1. Where We Ship
All orders are dispatched from our distribution centres in Europe. We currently deliver to:
- Australia
- Singapore
- Hong Kong SAR
- Macao SAR
- Switzerland
- United Arab Emirates
- Qatar
- Kuwait
- Oman
- Brunei
We do not currently ship to other destinations, or to P.O. Box addresses. If your country is not listed, please contact us, as we may be able to arrange delivery on request.
2. Shipping Costs
Orders above the threshold shown below are delivered free of charge.
| Destination | Standard Shipping | Free Shipping On Orders Over |
|---|---|---|
| Australia | A$36 | A$950 |
| Singapore | S$33 | S$800 |
| Hong Kong SAR | HK$200 | HK$5,000 |
| Macao SAR | MOP210 | MOP5,000 |
| Switzerland | CHF20 | CHF500 |
| United Arab Emirates | AED95 | AED2,300 |
| Qatar | QAR95 | QAR2,300 |
| Kuwait | €22 | €550 |
| Oman | €22 | €550 |
| Brunei | B$32 | B$800 |
The exact shipping cost for your order is calculated and displayed at checkout before payment.
3. Duties & Taxes
All orders are shipped on a DDP (Delivered Duty Paid) basis. Applicable import duties and taxes are included in the price shown at checkout, and you will not be asked to pay anything further on delivery.
Australian orders valued at A$1,000 or more require a formal import declaration. Falors handles this on your behalf, and any associated duty and processing charges are already included in your checkout total.
4. Processing & Delivery Times
Handling time: orders are dispatched from Europe within 72 hours of purchase.
| Destination | Transit Time | Total Estimated Delivery |
|---|---|---|
| Switzerland | 1–2 business days | 3–5 business days |
| Hong Kong SAR, Macao SAR, Singapore | 3–5 business days | 4–8 business days |
| United Arab Emirates, Qatar, Kuwait, Oman | 3–5 business days | 4–8 business days |
| Brunei | 4–6 business days | 5–9 business days |
| Australia | 5–8 business days | 6–11 business days |
Delivery times are estimates and run from the date of dispatch. Customs clearance in your country may add time that is outside our control.
5. Order Cut-off Time
Our daily cut-off is 4:00 PM AEST on business days. Orders placed after this time, on weekends, or on public holidays are processed on the next business day.
6. Tracking & Delivery
Tracking: Once your order ships, you will receive an email with your tracking number. Please allow up to 48 hours for the carrier's system to update.
Secure delivery: We recommend providing an address where someone is available to receive the parcel. Luxury shipments may require a signature.
Customs information: Some destinations require identification details for customs clearance. If this applies to your order, we will contact you.
7. Freight Forwarders & Parcel Forwarding Services
If you choose to have your order delivered to a freight forwarder, parcel forwarding service, or other third-party consolidation warehouse nominated by you (a "Forwarder"), the Forwarder's address is treated as your delivery address.
- Delivery is complete once the carrier's tracking confirms the parcel has been delivered to the Forwarder. Risk of loss and damage passes to you at that point.
- We are not responsible for any loss, theft, damage, delay, or mis-delivery that occurs after delivery to the Forwarder, including while the item is stored, inspected, repackaged, or shipped onward by the Forwarder.
- Our DDP duties and taxes cover delivery to the Forwarder's address only. Any onward shipping costs, and any duties or taxes charged in a further destination, are your responsibility.
- Claims for loss or damage arising after delivery to the Forwarder must be made directly with the Forwarder or its insurer.
- Claims for items that were faulty, incorrect, or damaged before delivery to the Forwarder are handled under our Returns & Refunds Policy. We may ask for the Forwarder's inbound receipt record or photographs taken on arrival.
Nothing in this section excludes, restricts, or modifies any right you have under the Australian Consumer Law or any other law that cannot be excluded.
8. Contact Us
- Email: customerservice@falors.com
- WhatsApp Business: +61 468 377 722
- Operating Hours: Mon–Fri, 9:00 AM – 5:30 PM (AEST)
Pino Australia Pty Limited, ABN 33 605 608 580, trading as FALORS.COM.