Shipping policy
Shipping Policy
At Falors, we are committed to providing a transparent and premium shopping experience. We partner with top-tier international couriers (DHL & UPS) to deliver a curated selection of European luxury directly to your doorstep in Australia.
1. Shipping Destinations
To ensure the highest service quality, we currently ship exclusively to the following region:
Australia Only
We deliver to all states and territories across Australia (VIC, NSW, QLD, WA, SA, TAS, ACT, NT).
Unsupported Locations:
We currently do not ship to New Zealand, the USA, Europe, Asia, or P.O. Box / APO / FPO addresses.
2. Shipping Costs
Shipping within Australia is charged as follows:
| Destination | Order Value (AUD) | Shipping Cost |
|---|---|---|
| Australia | AUD 0.01 – AUD 799.99 | AUD 39 |
| Australia | AUD 800.00 and above | Free |
3. Shipping Cut-off Time
Our daily shipping cut-off time is 4:00 PM AEST on business days. Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
4. Estimated Delivery Times
Shipping Origin:
Please note that all orders are dispatched directly from our distribution centre in Italy. This allows us to ensure product authenticity and quality.
- Handling Time: 1–3 business days (processing and packing)
- Transit Time: 4–7 business days (via DHL or UPS)
- Total Estimated Delivery: 5–10 business days
*Delivery times are estimates and commence from the date of dispatch.
5. Duties & Taxes (DDP)
All Australian orders are shipped on a DDP (Delivered Duty Paid) basis.
- Inclusive Pricing: All applicable import duties, taxes, and GST are included in the final price displayed at checkout.
- No Additional Fees: You will not be required to pay any extra charges upon delivery.
6. Tracking & Delivery
Tracking:
Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for the carrier’s system to update.
Secure Delivery:
We recommend providing a secure delivery address where someone is available to receive the parcel.
7. Contact Us
If you have any questions regarding your order, please contact our Melbourne-based support team:
- Email: sales@falors.com
- WhatsApp Business: +61 468 377 722
- Operating Hours: Mon–Fri, 9:00 AM – 5:30 PM (AEST)