Refund and Return Policy
At Falors, we are committed to providing a high-quality shopping experience.
We only accept returns if the item received is defective or incorrect.
We do not accept returns for change of mind, sizing issues, or other personal reasons.
Return Eligibility
To be eligible for a return, the item must:
✔ Be defective or incorrect
✔ Be in its original condition, unused, with tags attached
✔ Be returned in its original packaging
✔ Include the receipt or proof of purchase
All return requests must be submitted within 14 days of receiving your order.
Items sent back without prior approval will not be accepted.
To request a return, please email us at sales@falors.com.
Return Shipping
Once your return is approved, we will provide a free return shipping label along with instructions on how to return your item.
Restocking Fee: No restocking fee will be charged.
Return Method: By mail only.
You can always contact us for any return question at sales@falors.com.
Damaged or Wrong Items
We take quality seriously. Please inspect your order upon delivery and contact us immediately if:
• Your item is damaged or defective, or
• You received the wrong item
We’ll evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns for the following:
• Sale items or gift cards
• Personalized or custom-made products
• Perishable goods (e.g., food, flowers, plants)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, feel free to contact us before placing your return request.
Exchanges
We do not offer direct exchanges.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
- Processing times may vary depending on your bank or credit card provider.
- If more than 15 business days have passed since your refund was approved, please contact us at sales@falors.com
Contact Information:
Email: sales@falors.com
Address: 4/40 Prospect Street Box Hill 3128 VIC Australia
Support Hours:
Mon to Fri: 9:00 AM to 5:30 PM
Company Information:
Company Name: Pino Australia Pty Limited
ABN: 33 605 608 580