About Falors

Falors is an independent luxury fashion platform offering over 600 designer brands sourced through established European distribution channels.

Operated by Pino Australia Pty Limited (ABN: 33 605 608 580), FALORS combines Australian customer service standards with European sourcing expertise to deliver a seamless cross-border shopping experience.

Our Business Model

Falors is a cross-border retail platform. Rather than holding stock in Australia, we work directly with a vetted network of authorised distributors and multi-brand retailers across Italy and the wider European Union — which is how we can offer more than 600 brands and current-season inventory at European pricing.

How your order is fulfilled:
Product availability on our site reflects live stock at our European partners. Once you order, we allocate the item and it ships directly from our European fulfilment partners under Falors' oversight. Typical delivery to Australia is 7-10 business days, with tracking provided at dispatch. Duties and taxes are included.

Why Shop With Falors

1. Breadth of European Selection

Over 600 luxury and contemporary designer labels across apparel, footwear, bags, and accessories — including brands with little or no retail presence in Australia.

2. Authenticity & Product Integrity

Every item is brand-new, unworn, and supplied through reputable European sources, delivered with original tags and packaging. See our Authenticity Guarantee for full details.

3. Merchant of Record & Global Fulfilment

Falors is the merchant of record for every transaction. We handle payment processing, order coordination, customs documentation, and international shipping, so you deal with one company from checkout to delivery.

4. Australian-Based Trust & Support

Your purchase is made through an Australian company and is covered by the Australian Consumer Law. Our Melbourne-based team supports you across the full order lifecycle. See our Returns & Refunds Policy.

Important Consumer Information

Merchant of Record:
Your purchase contract is with Pino Australia Pty Limited.

Brand Affiliation:
Falors is an independent luxury fashion retailer and is not affiliated with, endorsed by, or officially authorised by any brand unless explicitly stated. All brand names and trademarks are used solely for identification purposes.

Corporate Contact

Falors.com is a trading name of Pino Australia Pty Limited (ABN: 33 605 608 580).

Administrative Headquarters: Level 27, 101 Collins Street, Melbourne, VIC, Australia
Customer Service: sales@falors.com
WhatsApp: +61 468 377 722
Operating Hours: Mon – Fri, 9:00 AM – 5:30 PM (AEST)