Contact

Get in Touch with FALORS.COM

Last updated: 17 August 2026

Our Melbourne-based team is here to help with your order, and to make sure you choose the right piece before you buy. We reply to every message within one business day, usually sooner.

How We Can Help

Sizing — we can share the manufacturer's stated measurements for an item where these are available to us. Please check our Size Guide first.
Product questions — materials, colour, condition, packaging, and what is included.
Product details — composition, care, and what is included with the item.
Order support — status, tracking, delivery times, and customs.
Faulty or incorrect items — contact us straight away and we will make it right. See our Returns & Refunds Policy.

When you write to us, please include your order number or the email address used at checkout so we can find you quickly.

Contact Details

Email: sales@falors.com
WhatsApp Business: +61 468 377 722
Support hours: Monday to Friday, 9:00 AM – 5:30 PM (AEST)
Office: Level 27, 101 Collins Street, Melbourne VIC 3000, Australia

Privacy enquiries: info@falors.com

Before You Order

All sales are final — we do not accept change-of-mind returns. That is exactly why we would rather answer your questions first. If you are unsure about a size, a colour, or how something is cut, message us on WhatsApp and we will help you decide.

Helpful Links

Shipping Policy — delivery times, costs, and duties
Returns & Refunds Policy — what we accept and how claims work
Authenticity Guarantee — how we verify every item
Privacy Policy

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