Shipping policy
Shipping Policy
Last updated: 17 August 2026
At Falors, we are committed to a transparent and premium shopping experience. We partner with DHL and UPS to deliver European luxury directly to your door.
1. Where We Ship
All orders are dispatched from our distribution centres in Europe. We currently deliver to:
- Australia
- New Zealand
- United States
- Japan
- South Korea
- Singapore
- Hong Kong SAR
- Macao SAR
- Switzerland
We do not currently ship to other destinations, or to P.O. Box, APO, or FPO addresses. If your country is not listed, please contact us — we may be able to arrange delivery on request.
2. Shipping Costs
Orders above the threshold shown below are delivered free of charge.
| Destination | Standard Shipping | Free Shipping On Orders Over |
|---|---|---|
| Australia | A$36 | A$950 |
| New Zealand | NZ$40 | NZ$1,000 |
| United States | US$26 | US$650 |
| Singapore | S$33 | S$800 |
| Hong Kong SAR | HK$200 | HK$5,000 |
| Macao SAR | MOP210 | MOP5,000 |
| Japan | ¥3,800 | ¥100,000 |
| South Korea | ₩35,000 | ₩900,000 |
| Switzerland | CHF20 | CHF500 |
The exact shipping cost for your order is calculated and displayed at checkout before payment.
3. Duties & Taxes
All orders are shipped on a DDP (Delivered Duty Paid) basis. Applicable import duties and taxes are included in the price shown at checkout, and you will not be asked to pay anything further on delivery.
Australian orders valued at A$1,000 or more require a formal import declaration. Falors handles this on your behalf, and any associated duty and processing charges are already included in your checkout total.
4. Processing & Delivery Times
Handling time: orders are dispatched from Europe within 72 hours of purchase.
| Destination | Transit Time | Total Estimated Delivery |
|---|---|---|
| Switzerland | 1–2 business days | 3–5 business days |
| United States | 3–5 business days | 4–8 business days |
| Hong Kong SAR, Macao SAR, Singapore, Japan, South Korea | 3–5 business days | 4–8 business days |
| Australia, New Zealand | 5–8 business days | 6–11 business days |
Delivery times are estimates and run from the date of dispatch. Customs clearance in your country may add time that is outside our control.
5. Order Cut-off Time
Our daily cut-off is 4:00 PM AEST on business days. Orders placed after this time, on weekends, or on public holidays are processed on the next business day.
6. Tracking & Delivery
Tracking: Once your order ships, you will receive an email with your tracking number. Please allow up to 48 hours for the carrier's system to update.
Secure delivery: We recommend providing an address where someone is available to receive the parcel. Luxury shipments may require a signature.
Customs information: Some destinations require identification details for customs clearance. If this applies to your order, we will contact you.
7. Contact Us
- Email: sales@falors.com
- WhatsApp Business: +61 468 377 722
- Operating Hours: Mon–Fri, 9:00 AM – 5:30 PM (AEST)
Pino Australia Pty Limited — ABN 33 605 608 580, trading as FALORS.COM.